Uber riders behaving rudely such as urging drivers to speed up or leaving trash may be booted from the app, under a policy alteration that took effect in the United States.
Uber riders in Canada and the United States, who have been rated poorly by Uber drivers will soon receive notices that they are at risk of losing service access.
In 2018, the policy change was effected in New Zealand and Australia, and recently introduced in India, reports Uber. It is likely to be expanded to other markets with timing to be directed.
Uber Head of Safety Brand and Initiatives, Kate Parker said in an online post, “Respect is a two-way street, and so is accountability,” adding that “while we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
Uber riders are at high risk of being left, they will also receive tips to improve their ratings, with suggestions like not leaving behind messes, being polite, and insist drivers to break traffic rules.
Uber drivers have been expecting to remain above the minimum doorsteps in average ratings by riders, and now riders are similarly asked to be well-behaved.
Mr. Parker said, “We’re launching a campaign to educate the entire Uber community about these guidelines.”